Frequently Asked Questions (FAQ)

❓ How long does delivery take?

• Processing time: 1–3 business days

• Delivery within the UK: 2–4 business days after dispatch

• You will receive tracking details by email once your order has shipped.

❓ Do you offer free shipping?

Yes, we offer Free UK Standard Shipping on all orders.

❓ Can I return my order?

Yes, we offer a 30-day return guarantee. Please ensure items are in original packaging and unused. Ex-display appliances can only be returned if faulty.

❓ How do I submit a return request?

Simply email us at Contact@tonehouses.shop with your order number, reason for return, and we will provide you with a Return Authorisation Number (RAN).

❓ What are ex-display appliances?

Ex-display appliances are products that have been used for showroom display. They are fully functional but may have minor cosmetic marks.

❓ What payment methods do you accept?

We accept major debit/credit cards, PayPal, and Klarna (Pay Later, Pay in 3).

❓ Do you ship outside the UK?

Currently, we only ship within the United Kingdom.